An advanced operational framework for innovating outsourcing service quality 

Customers benefit from advanced systems operations that are aligned to global best practices such as SLA’s (Service Level Agreements) and ITIL standards, upgrading the level of underlying information systems and improving user satisfaction among employees. Actively embracing relevant global standards and practices, BSG has developed its own proprietary service framework including the CSIP (Customer Service Innovation Process), which continues to serve as a key platform in delivering stable, measurable, and high value-add operational services to all BSG clients.